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Service Request

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Service Request

Crestline's Limited Lifetime Warranties
View Wood Warranty | View Vinyl Warranty

Completing the form below will help us determine your products' specifications and respond to your service request promptly. A * indicates a required field. If you simply need a replacement part that you plan to install yourself, please see the Parts Reference Guide to help identify your product and part, and for ordering instructions.

First Name*
Last Name*
Address*
City*
State*
Zip Code*
County*
Daytime phone*
Evening Phone
Cell Phone
Email*
Dealer Location
Dealer Contact
Builder Name
House Number
 
Identification Code

*
The glass code number references the date of manufacture, this is helpful in identifying the product. Please include this reference number, if possible.

Markings are etched in the glass (A) or printed/stamped on one of the four sides of the metal spacer channel which separates the two panes of glass (B).

Please enter Identification Code here*
 
If available (found on shipping label attached to window or door):

Manufacturing Master Order Number  
Manufacturing Item   
Manufacturing Sequence  
Dealer Name   
Dealer Sales Order Number   
Retail SKU Number   
 
Window Style*


SINGLE HUNG

Bottom sash
moves up and
down

Top Sash is
stationary



DOUBLE HUNG

Both sash move
up and down


GLIDING

One or both sash glide horizontally


CASEMENT

Hinged on left or
right side or fixed

Operates with
a crank handle


AWNING

Hinged on sides

Operates with a crank handle at bottom

Opens outward from bottom


BOW

Three or
more units


ANGLE BAY

Three units
 


SPECIALTY - Always stationary


QUARTER
ROUND


GOTHIC


PALLADIAN


OVAL


SEGMENT


ELLIPSE


CIRCLEHEAD


RHOMBUS


TRAPEZOID


TRUNCATED
HIP


GABLE


RIGHT TRIANGLE


HIP


ISOSCELES
TRIANGLE


HEXAGON


ROUND


OCTAGON
 


Patio Door Style*


Sliding Door

One panel slides

Left or right operation


French
Sliding Door


One panel operates

Left or right operation

Wide stiles (vertical)
and rails (horizontal)


Hinged Door

One door operates on hinges

Left or right operation

Inswing only Hinged off center or side jambs


French
Hinged Door


Both panels operate on hinges

Inswing or outswing available
Wide stiles(vertical)
and rails (horizontal)

Description
*
Wood Exterior/Wood Interior
Aluminum Clad Exterior/Wood Interior
Vinyl Exterior/Wood Interior
Vinyl Exterior/Vinyl Interior
 

Visible Glass Size:
Width
Height
 
Accessories on window or door: Quantity
Grille Style (Simulated Divided Lite;
Grilles Between Glass; Snap-In Grilles;
Optically Divided Lites)
 
Grille Pattern (Colonial; Prairie; Custom) 
Screens 
Hardware Type 
Color 
 
Location:
Ground Level
Second Level
Room (kitchen, bath, livingroom, etc.) 
 
Brief Description of Problem:*

Have you requested service before?
*
Yes No
If yes, when?    Example: 12/12/2001

Has someone serviced your Crestline products in the past?
*
Yes No
If yes, who?
  Contractor
  Dealer/Store
  Service Technician
Name of Service Technician
Service Request Number